Refund Policy

Monthly memberships

• You can cancel your membership at any time. Your cancellation takes effect at the end of your current billing period, and you’ll keep full access until then.
• Because you get immediate access to sessions, the community and resources, membership payments are non-refundable. We don’t offer refunds or credits for partial months, unused time or sessions you didn’t attend.
• To avoid being charged for the next month, cancel before your next billing date.

How to cancel

Log in to your member dashboard and click “Update payment info” to open your secure Stripe billing portal, where you can cancel or change your plan. You can also email us at info@thegrowthhourcollective.com and we’ll take care of it for you.

Digital products

Workbooks, planners, templates and other downloadable products are delivered instantly, so all digital product sales are final and non-refundable. If a file won’t open or is damaged, email us and we’ll send you a working copy.

1:1 Power Sessions

• You can reschedule a 1:1 session with at least 24 hours’ notice using the link in your booking confirmation or by emailing us.
• Sessions cancelled or missed with less than 24 hours’ notice are forfeited and won’t be refunded or rescheduled.
• Unused monthly sessions don’t roll over to the next month.
• If we need to cancel a session, we’ll reschedule it at a time that works for you.

Billing errors

If you think you’ve been charged by mistake, such as a duplicate charge or a charge after you cancelled, email us within 30 days of the charge. If we confirm an error, we’ll refund it to your original payment method.

Plan changes

If you upgrade, your new plan and benefits start right away. If you downgrade, the change takes effect at your next billing date. Plan changes don’t create refunds for the current billing period.

Contact us

Questions about a charge or your membership? Email info@thegrowthhourcollective.com and we’ll get back to you as soon as we can.